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New Approach to Customer Service @ Ryanair – (un)likely? November 6, 2009

Posted by supersonicswan in Swan Song.
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Below is a presentation I was involved in last year. The reason for that is I think it could give a broader perspective within the ongoing discussion about Ryanair’s customer service strategy (or at least about a part thereof). By “part” I mean the times before everything went pearshape with Ryanair – or, in different wording, before social media became fruitful and started multiplying.

Please feel free to comment.

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